Quality

Important notice
Our office staff are working from home. We ask you to give priority to communication via email.
  • salesct@sorma.net - Cutting Tools
  • salesdt@sorma.net - Diamond Tools
  • info@home-more.it - Home&More
  • info@sorma.net - Other info or requests
  • adm@sorma.net - Administration Dept.
For urgent issues
Cutting Tools:
  • +39 041 2388951 (English and German)
  • +39 041 2388955 (English and German)
  • +39 041 2388953 (French)
Diamond Tools:
  • +39 041 2388928 (English and German)
  • +39 041 2388921 (English and French)
Administration:
  • +39 041 2388954

Supplier selection happens, therefore, exclusively on the basis of objective parameters such as quality, reliability, punctuality, ability, efficiency and competitiveness.

We want clients to find a long-term partner in our company, one which aims at satisfying and even foreseeing their expectations, which knows how to listen to them and how to earn their trust day after day.

In Human Resource Management our goal is to ensure that our company has competent personnel which are informed and motivated to meet the established goals. To achieve this, the company leverages the following factors: selection, training, organizational development and internal communications.

Finally, we dedicate a great deal of attention to research and to examining new opportunities for collaboration with partners who have suitable skills, programs and objectives for developing synergies in the sales and production of tools and related products.

Our certification

Since 2000 Sorma has undertaken an efficiency program for all company processes. It is aimed at optimising the work of all the divisions, so as to offer high-quality products and excellent service.

Every year we go through certification review for ISO 9001, with a highly qualified certification authority, and we engage each and every department in the company in process improvement. We have developed high sensitivity regarding procedures aimed at improving the work of each member of Sorma, and at making teamwork fluid and organic. Teamwork is fundamental in an organisation as complex as Sorma has become over the years. For this reason everyone’s strong commitment is needed to promote company excellence, both for enhancing and for harmonising individual potential in process areas which must necessarily lead to synergies and the sharing of numerical and qualitative goals. Quality certification for Sorma is not a mere bureaucratic procedure to be followed, but rather a key to continuous development and, with this assumption, each year we welcome the review process as an opportunity to look carefully at ourselves and see what we can improve.

 

ISO 9001

The ISO 9001 standard defines system requirements for an organisation’s quality management. Here is the most recent version of Sorma’s certificate, available to download in PDF format.